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US2018130473A1
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System and method for performing caller identity verification using multi-step voice analysis
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US2018129876A1
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System and method for performing screen capture-based sensitive information protection within a call center environment
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US2018032755A1
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Computer-implemented system and method for storing and retrieving sensitive information
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US2017339274A1
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Computer-implemented system and method for facilitating interactions via automatic agent responses
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US2016373577A1
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System and method for monitoring customer satisfaction in an ongoing call center interaction
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US2015281454A1
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Computer-implemented call center architecture and method for optimizing customer experience through in-band expert intervention
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US2015281449A1
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Computer-implemented system and method for detecting events for use in an automated call center environment
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US2015281446A1
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Computer-implemented system and method for protecting sensitive information within a call center in real time
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US2015356568A1
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Computer-Implemented System And Method For Dynamically Providing Guidance During Customer Interactions
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US2014067390A1
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Computer-implemented system and method for transcribing verbal messages
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US2014129219A1
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Computer-implemented system and method for masking special data
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US2014128030A1
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Computer-implemented system and method for validating call connections
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US2014129831A1
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Computer-implemented system and method for individual message encryption using a unique key
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US2014270135A1
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Computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributor
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US2013064356A1
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System and method for storing call recordings in a call center
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EP2546790A1
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Computer-implemented system and method for assessing and utilizing user traits in an automated call center environment
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EP2507723A1
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Converting a message via a posting converter
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US2009295536A1
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Selective security masking within recorded speech
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EP1978482A1
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System and method for managing customer queuing
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EP1965577A1
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System and method for managing hold times during automated call processing
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