Handling a callback call in a contact center in response to a limited-content message
US10965806B1
Auto-correcting voice quality in real-time
US10750021B1
Handling a callback call in a contact center in response to a limited-content message
US10616415B1
Queueing multi-channel communications for a contact center
US10778514B1
Universal configurations
US10742795B1
Limited-content messaging system for a contact center
US10599487B1
Adaptable data source connection strings
US10554821B1
Identifying and processing neighbor spoofed telephone calls in a VoIP-based telecommunications network
US10469661B1
Automatic dialer call pacing in a contact center
US10891940B1
Optimization of speech analytics system recognition thresholds for target word identification in a contact center
US10348904B1
Queueing multi-channel communications for a contact center
US10847140B1
Using semantically related search terms for speech and text analytics
US10182034B1
Calling party number selection for outbound telephone calls to mitigate robocall processing impacts
US10360735B1
Providing technical support in an augmented reality environment
US10623567B1
Facilitating agent management of consent for a party associated with multiple telephone numbers
US10171663B1
Establishing a target handle time for a communication in a contact center using analytics
US10091361B1
Queueing communications for a contact center
US10270911B1
Verification process for text-based communication channels
US10462295B1
Communication attempts management system for managing a predictive dialer in a contact center
US10523816B1
Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication
