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CONWAY KELLY

Overview
  • Total Patents
    14
About

CONWAY KELLY has a total of 14 patent applications. Its first patent ever was published in 2006. It filed its patents most often in United States. Its main competitors in its focus markets telecommunications, computer technology and it methods for management are ULTRATEC INC, WU WAI and THEIS PETER F.

Patent filings in countries

World map showing CONWAY KELLYs patent filings in countries
# Country Total Patents
#1 United States 14

Patent filings per year

Chart showing CONWAY KELLYs patent filings per year from 1900 to 2020

Top inventors

# Name Total Patents
#1 Brown Douglas 14
#2 Conway Kelly 14
#3 Gustafson David 14
#4 Danson Christopher 14
#5 Warford Roger 6
#6 Capers Keene Hedges 3
#7 Moore Melissa 2
#8 Capers Keene H 1
#9 Yengoyan Alan 1
#10 Horton Adrian 1

Latest patents

Publication Filing date Title
US2009103708A1 Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation
US2009103698A1 Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact center
US2009103709A1 System and methods for determining trends in electronic communications
US2009103711A1 Methods and systems for determining inappropriate threats during a telephonic communication between a customer and a contact center
US2009103699A1 Methods and systems for determining customer hang-up during a telephonic communication between a customer and a contact center
US2008262904A1 Method and system for automatically monitoring contact center performance
US2008240376A1 Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication
US2008240404A1 Method and system for aggregating and analyzing data relating to an interaction between a customer and a contact center agent
US2008240374A1 Method and system for linking customer conversation channels
US2006265090A1 Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center
US2006265089A1 Method and software for analyzing voice data of a telephonic communication and generating a retention strategy therefrom