| # | Country | Total Patents | |
|---|---|---|---|
| #1 | EPO (European Patent Office) | 5 | |
| #2 | WIPO (World Intellectual Property Organization) | 4 | |
| #3 | Canada | 2 | |
| #4 | United States | 1 |
| # | Industry | |
|---|---|---|
| #1 | Telecommunications | |
| #2 | Computer technology |
| # | Technology | |
|---|---|---|
| #1 | Telephonic communication | |
| #2 | Speech analysis |
| # | Name | Total Patents |
|---|---|---|
| #1 | Brown Douglas | 10 |
| #2 | Gustafson David | 10 |
| #3 | Danson Christopher | 10 |
| #4 | Conway Kelly | 10 |
| #5 | Capers Keene Hedges | 9 |
| #6 | Warford Roger | 4 |
| #7 | Skeen William | 2 |
| #8 | Moore Melissa | 2 |
| #9 | Brown Dougals | 2 |
| #10 | Thoman Christopher | 2 |
| Publication | Filing date | Title |
|---|---|---|
| US2008240405A1 | Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics | |
| EP1889257A1 | A method and system for recording an electronic communication and extracting constituent audio data therefrom | |
| WO2006124942A1 | A method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto |