|
US2021051231A1
|
|
Systems and methods for parallel recording of events on a screen of a computer
|
|
US10992808B1
|
|
Upfront customer time consideration along with optimized agent desktop in a contact center
|
|
US2020294528A1
|
|
System and method for frustration detection
|
|
US10911600B1
|
|
Method and system for fraud clustering by content and biometrics analysis
|
|
US2021110354A1
|
|
Systems and methods for intelligent adherence or conformance analysis coaching
|
|
US10616413B1
|
|
System and method for distributing an agent interaction for evaluation based on the quality of service
|
|
US2021097634A1
|
|
Systems and methods for selecting a training program for a worker
|
|
US2021081873A1
|
|
Method and system for automated pointing and prioritizing focus on challenges
|
|
US2020082822A1
|
|
System and method for mapping a customer journey to a category
|
|
US2021065679A1
|
|
System and method for combining phonetic and automatic speech recognition search
|
|
US10715418B1
|
|
Optimized serverless cloud processing based on processing job requirements
|
|
US2021056290A1
|
|
Systems and methods for retrieving and presenting information using augmented reality
|
|
US2021042338A1
|
|
Systems and methods for analyzing computer input to provide next action
|
|
US2021037136A1
|
|
Method and system for proactive fraudster exposure in a customer service channel
|
|
US2020409932A1
|
|
Systems and methods for real-time analytics detection for a transaction utilizing synchronously updated statistical aggregation data
|
|
US2021014266A1
|
|
System and method for generating and implementing a real-time multi-factor authentication policy across multiple channels
|
|
US2020411010A1
|
|
Graph-based approach for voice authentication
|
|
US2019310868A1
|
|
Method and system for accessing table content in a digital image of the table
|
|
US2020394577A1
|
|
Systems and methods for discovery of automation opportunities
|
|
US2020394594A1
|
|
Method and system for optimizing distribution of incentive budget for additional time interval allocation in a multi-week work schedule
|
