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System and method for text categorization and sentiment analysis
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Customer interaction and experience system using emotional-semantic computing
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System and method for integrated virtual assistant-enhanced customer service
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Enhanced human/machine workforce management using reinforcement learning
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System and methods for using conversational similarity for dimension reduction in deep analytics
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Optimal human-machine conversations using emotion-enhanced natural speech using hierarchical neural networks and reinforcement learning
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System and method for an optimized, self-learning and self-organizing contact center
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System and method for optimizing communication operations using reinforcement learning
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Day-level sla-based routing
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System and method for intelligent sales engagement
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System and method for optimizing communications using reinforcement learning
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Concept-based search and categorization
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System and method for intelligent sales engagement
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Distributed constraint-based optimized routing of interactions
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System and method for an optimized, self-learning and self-organizing contact center
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Day-level SLA-based routing
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System and methods for tamper proof interaction recording and timestamping
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Conversation analytics
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System and methods for tamper proof interaction recording and timestamping
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