|
WO2008042462A2
|
|
Call control presence and recording
|
|
US2008080685A1
|
|
Systems and Methods for Recording in a Contact Center Environment
|
|
US2008244686A1
|
|
Systems and Methods for Enhancing Security of Files
|
|
CA2574932A1
|
|
Systems and methods for recording
|
|
CA2574546A1
|
|
Call control recording
|
|
CA2571785A1
|
|
Systems and methods for performing long-term simulation
|
|
CA2566452A1
|
|
Systems and methods for facilitating contact center coaching
|
|
CA2565323A1
|
|
System and method for detecting and displaying business transactions
|
|
CA2564798A1
|
|
Systems and methods for analyzing audio components of communications
|
|
CA2564818A1
|
|
System and method for facilitating triggers and workflows in workforce
|
|
CA2567368A1
|
|
Systems and methods of partial shift swapping
|
|
CA2567259A1
|
|
Systems and methods for scheduling of outbound agents
|
|
CA2563960A1
|
|
Systems and methods for a secure recording environment
|
|
CA2567232A1
|
|
Recording using proxy servers
|
|
CA2564003A1
|
|
Systems and methods for workforce optimization and analytics
|
|
CA2564127A1
|
|
Systems and methods for endpoint recording
|
|
CA2566047A1
|
|
Automated scoring of interactions
|
|
CA2566031A1
|
|
Systems and methods for contact center analysis
|
|
CA2566171A1
|
|
Systems and methods for capturing communication signals [32-bit or 128-bit addresses]
|
|
US2008052535A1
|
|
Systems and Methods for Recording Encrypted Interactions
|
