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WO9852341A1
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Method and system for monitoring call center service representatives
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US6038544A
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System and method for determining the performance of a user responding to a call
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US5991373A
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Reproduction of a voice and video session
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US5946375A
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Method and system for monitoring call center service representatives
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US5937051A
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Method and system for transferring calls and call-related data between a plurality of call centers
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US5923745A
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Routing calls to call centers
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US5684964A
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Method and system for monitoring and controlling the performance of an organization
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AU7306294A
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Method and system for automatically monitoring the performance quality of call center service representatives
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AU6730694A
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Method and system for transferring calls and call-related data between a plurality of call centres
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US5621789A
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Method and system for integrating a plurality of call center agent performance enhancement modules
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EP0587290A2
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Method and system for monitoring and/or controlling the performance of an organization
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US4893301A
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Automatic call distribution (ACD) switching system having distributed processing capability
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US4840570A
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Plug-in card module
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US4829563A
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Method for predictive dialing
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US4485467A
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Digital information switch matrix with on-line/off-line diagnostic features
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