| # | Country | Total Patents | |
|---|---|---|---|
| #1 | United States | 17 | |
| #2 | Canada | 10 | |
| #3 | EPO (European Patent Office) | 10 | |
| #4 | China | 4 | |
| #5 | Hungary | 4 | |
| #6 | Israel | 3 | |
| #7 | Mexico | 3 | |
| #8 | Philippines | 3 | |
| #9 | Hong Kong | 2 | |
| #10 | Japan | 2 | |
| #11 | Brazil | 1 | |
| #12 | WIPO (World Intellectual Property Organization) | 1 |
| # | Industry | |
|---|---|---|
| #1 | Telecommunications | |
| #2 | IT methods for management | |
| #3 | Computer technology | |
| #4 | Environmental technology |
| # | Technology | |
|---|---|---|
| #1 | Telephonic communication | |
| #2 | Data processing systems | |
| #3 | Electric digital data processing | |
| #4 | Smart grids |
| # | Name | Total Patents |
|---|---|---|
| #1 | Chishti Zia | 40 |
| #2 | Spottiswoode S James P | 18 |
| #3 | Kan Ittai | 9 |
| #4 | Xie Qiaobing | 8 |
| #5 | Zia Chishti | 7 |
| #6 | Merchant Akbar A | 7 |
| #7 | Spottiswoode Stuart J | 4 |
| #8 | Jones Christopher W | 3 |
| #9 | Jones Chris W | 3 |
| #10 | Stewart Randall Ray | 2 |
| Publication | Filing date | Title |
|---|---|---|
| US2018293530A1 | Techniques for behavioral pairing in a dispatch center system | |
| US10135986B1 | Techniques for behavioral pairing model evaluation in a contact center system | |
| CA2961080A1 | Techniques for behavioral pairing in a contact center system | |
| US9654641B1 | Systems and methods for routing callers to an agent in a contact center | |
| USRE48412E | Balancing multiple computer models in a call center routing system | |
| CA3071165A1 | Routing callers from a set of callers in an out of order sequence |