| # | Country | Total Patents | |
|---|---|---|---|
| #1 | China | 7 | |
| #2 | United States | 6 | |
| #3 | WIPO (World Intellectual Property Organization) | 2 | |
| #4 | Japan | 1 |
| # | Industry | |
|---|---|---|
| #1 | Telecommunications | |
| #2 | IT methods for management |
| # | Technology | |
|---|---|---|
| #1 | Telephonic communication | |
| #2 | Data processing systems |
| # | Name | Total Patents |
|---|---|---|
| #1 | Spottiswoode S James P | 10 |
| #2 | Chishti Zia | 9 |
| #3 | Jones Chris W | 6 |
| #4 | Xie Qiaobing | 3 |
| #5 | Spottiswoode Stuart J | 3 |
| #6 | Stewart Randall Ra | 1 |
| #7 | Stewart Randall Ray Us | 1 |
| #8 | Chris W Jones | 1 |
| #9 | Zia Chishti | 1 |
| #10 | Chishti Zi | 1 |
| Publication | Filing date | Title |
|---|---|---|
| WO2010077525A1 | Separate matching models based on available caller data and/or type of phone associated with a caller | |
| CN102301688B | Systems And Methods In A Call Center Routing System | |
| US2009190745A1 | Pooling callers for a call center routing system | |
| US2009190750A1 | Routing callers out of queue order for a call center routing system | |
| US2010020959A1 | Routing callers to agents based on personality data of agents |