Learn more

24 7 CUSTOMER INC

Overview
  • Total Patents
    130
  • GoodIP Patent Rank
    29,666
About

24 7 CUSTOMER INC has a total of 130 patent applications. Its first patent ever was published in 2006. It filed its patents most often in WIPO (World Intellectual Property Organization), EPO (European Patent Office) and United States. Its main competitors in its focus markets it methods for management, computer technology and telecommunications are CUSTOMER SERVICE CENTER OF STATE GRID CORP OF CHINA, AUGME TECHNOLOGIES INC and HAN HYUNG NAM.

Patent filings in countries

World map showing 24 7 CUSTOMER INCs patent filings in countries

Patent filings per year

Chart showing 24 7 CUSTOMER INCs patent filings per year from 1900 to 2020

Top inventors

# Name Total Patents
#1 Kannan Pallipuram V 56
#2 Vijayaraghavan Ravi 54
#3 Chang Andrew 16
#4 Adusumilli Kranthi Mitra 15
#5 Nguyen Patrick 14
#6 Sri R Mathangi 13
#7 Srivastava Vaibhav 11
#8 Jain Mohit 11
#9 Kumar Gangadharan 9
#10 Kulkarni Subhash Ramchandra 7

Latest patents

Publication Filing date Title
US2016210682A1 Method And Apparatus For Enhanced In-Store Retail Experience Using Location Awareness
US2016042419A1 Method and apparatus for providing customized interaction experience to customers
US2015339683A1 Method and apparatus for providing customer notifications
WO2015126954A1 Method and apparatus for improving customer interaction experiences
WO2015100362A1 Systems and methods for facilitating dialogue mining
US2014358612A1 Method and apparatus for managing visitor interactions
US2014358631A1 Method and apparatus for generating frequently asked questions
WO2014172609A1 Method and apparatus for extracting journey of life attributes of a user from user interactions
US2014317120A1 Identification of points in a user web journey where the user is more likely to accept an offer for interactive assistance
WO2014127301A2 Categorization of user interactions into predefined hierarchical categories
CA2899489A1 Dynamic prediction of online shopper's intent using a combination of prediction models
US2014192971A1 Method and apparatus for analyzing leakage from chat to voice
US2014156383A1 Ad-words optimization based on performance across multiple channels
US2014079195A1 Method and apparatus for predicting intent in IVR using natural language queries
US2014044243A1 Method and apparatus for intent prediction and proactive service offering
US2013343534A1 Method and apparatus for diverting callers to Web sessions
US2013332411A1 Business rules manager
US2013331070A1 Data assistance application for mobile devices
US2013304578A1 Method and apparatus for enhanced in-store retail experience using location awareness
US2013282595A1 Method and apparatus for optimizing web and mobile self-serve apps