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Using an inverse cumulative histogram to efficiently analyze web service request latencies
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Maintaining time-based sessions to facilitate dynamic segmentation of users in an ecommerce system
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Web widget that facilitates telephone calls with customer-support agents and other customer-support services
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Semi-supervised, deep-learning approach for removing irrelevant sentences from text in a customer-support system
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Segmenting users and associated events to provide actionable insights in an ecommerce system
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Automatically clustering customer-support requests to form customer-support topics
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System and method for classifying events to facilitate storage and retrieval in an event-driven computing system
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Asynchronously publishing events to a message bus in an event-driven computing system
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Facilitating request authentication at a network edge device
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Automated system for proposing help center articles to be written to facilitate resolving customer-service requests
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Assigning tickets to agents based on relevant skills in a customer-support ticketing system
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Facilitating communications between virtual private clouds hosted by different cloud providers
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Rate-limiting API calls for an account in a customer-relationship-management system based on predicted abusive behavior
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Article-suggestion system for automatically resolving customer-service requests
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Using an integration service to facilitate interactions between software systems
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Answer-suggestion system for automatically resolving customer requests
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Methods and systems for presenting and assigning tasks
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Using a satisfaction-prediction model to facilitate customer-service interactions
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Techniques for customer relationship management
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Suggestive input systems, methods and applications for data rule creation
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