| # | Country | Total Patents | |
|---|---|---|---|
| #1 | WIPO (World Intellectual Property Organization) | 8 | |
| #2 | Australia | 6 | |
| #3 | EPO (European Patent Office) | 3 | |
| #4 | United States | 2 | |
| #5 | Canada | 1 | |
| #6 | Israel | 1 | |
| #7 | Mexico | 1 | |
| #8 | New Zealand | 1 |
| # | Industry | |
|---|---|---|
| #1 | Telecommunications | |
| #2 | Digital networks |
| # | Technology | |
|---|---|---|
| #1 | Telephonic communication | |
| #2 | Digital information transmission |
| # | Name | Total Patents |
|---|---|---|
| #1 | Broughton Justin | 15 |
| #2 | Schoeneberger Carl | 13 |
| #3 | Dimitroff Michael P | 8 |
| #4 | Mcpartlan Kevin | 7 |
| #5 | Pisupati Chandra | 5 |
| #6 | Hymes Charles | 5 |
| #7 | Ho Roy | 4 |
| #8 | Mccalmont D Thompson | 4 |
| #9 | Stine Art | 4 |
| #10 | Covdy Ivan | 4 |
| Publication | Filing date | Title |
|---|---|---|
| WO2004017550A2 | Escalated handling of non-realtime communications | |
| US2004032863A1 | Remote agent access method to a VoIP contact center where high QoS is not supported |