| # | Country | Total Patents | |
|---|---|---|---|
| #1 | Canada | 7 | |
| #2 | United Kingdom | 3 | |
| #3 | Australia | 2 | |
| #4 | EPO (European Patent Office) | 2 | |
| #5 | United States | 2 | |
| #6 | WIPO (World Intellectual Property Organization) | 2 |
| # | Industry | |
|---|---|---|
| #1 | Telecommunications | |
| #2 | Computer technology | |
| #3 | Digital networks | |
| #4 | Machines |
| # | Technology | |
|---|---|---|
| #1 | Telephonic communication | |
| #2 | Electric digital data processing | |
| #3 | Selecting | |
| #4 | Digital information transmission | |
| #5 | Unspecified technologies |
| # | Name | Total Patents |
|---|---|---|
| #1 | Donaghue Norman J Jr | 4 |
| #2 | Mullen David Clarence | 4 |
| #3 | Donaghue Norman J | 3 |
| #4 | Edwards Thomas J | 3 |
| #5 | Fung Denny Y | 2 |
| #6 | Goldsmith Steven J | 2 |
| #7 | Donaghue Jr Norman J | 2 |
| #8 | Clippinger Joyce A | 1 |
| #9 | Hurd Clinton J | 1 |
| #10 | Mullen David | 1 |
| Publication | Filing date | Title |
|---|---|---|
| CA2404786A1 | Hierarchical remediation of service levels for transaction classes which are independent of the organization of resource skills | |
| US6052685A | Integration of legacy database management systems with ODBC-compliant application programs | |
| US5822416A | System and method for real-time screening and routing of telephone calls | |
| CA2147601A1 | Integrated intelligent call blending |