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INCONTACT INC

Overview
  • Total Patents
    23
  • GoodIP Patent Rank
    126,686
  • Filing trend
    ⇧ 50.0%
About

INCONTACT INC has a total of 23 patent applications. It increased the IP activity by 50.0%. Its first patent ever was published in 2004. It filed its patents most often in United States, WIPO (World Intellectual Property Organization) and EPO (European Patent Office). Its main competitors in its focus markets telecommunications, computer technology and digital networks are LYMAN CHRISTOPHER M, JONES BOLAND T and RICHARDSON STEVE.

Patent filings in countries

World map showing INCONTACT INCs patent filings in countries

Patent filings per year

Chart showing INCONTACT INCs patent filings per year from 1900 to 2020

Top inventors

# Name Total Patents
#1 Peterson David Owen 7
#2 Minert Brian Douglas 5
#3 Page Matthew Lawrence 3
#4 Foggiatto Anderson 2
#5 Cordon Alfred Shane 2
#6 Eggiman-Ketter Michael 2
#7 Murison James 2
#8 Seaman Christopher Garn 2
#9 Aykin Turgut 1
#10 Pino Bryan 1

Latest patents

Publication Filing date Title
US10681215B1 Multi-dimensional attribute-based routing
US10666806B1 System and method for maximizing capacity of an agent in a contact center by Omni Session Handling
US2020137494A1 Systems and methods for distinguishing audio using positional information
EP3506615A1 Contact centre system and method for establishing a communication session with sensor equipped devices in a contact center network
US2019158546A1 Systems and methods for dynamic latency reduction for conferencing
US2017163798A1 Contact center load forecasting
EP3125515A1 Method for handling a call, software product, and device
US10970682B1 System and method for agent scheduling using mixed integer linear programming
US9106724B1 Communication aggregation
US2015081841A1 Systems and methods for data synchronization management between call centers and CRM systems
US2014029744A1 Apparatus, system, and method for automated call initiation
US2013279669A1 Telephony systems using cloud computing for interconnecting businesses and customers
US2012099721A1 Restoration of a caller to a previous place in an on-hold queue
US2011178946A1 Systems and methods for redundancy using snapshots and check pointing in contact handling systems
US2011179398A1 Systems and methods for per-action compiling in contact handling systems
US2011179304A1 Systems and methods for multi-tenancy in contact handling systems