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GENESYS TELECOMMUNICATIONS LABORATORIES INC

Overview
  • Total Patents
    462
  • GoodIP Patent Rank
    3,557
  • Filing trend
    ⇩ 23.0%
About

GENESYS TELECOMMUNICATIONS LABORATORIES INC has a total of 462 patent applications. It decreased the IP activity by 23.0%. Its first patent ever was published in 2000. It filed its patents most often in United States, WIPO (World Intellectual Property Organization) and EPO (European Patent Office). Its main competitors in its focus markets telecommunications, computer technology and digital networks are GREENEDEN US HOLDINGS II LLC, AMERICAN TELECONFERENCING SERV and LYMAN CHRISTOPHER M.

Patent filings per year

Chart showing GENESYS TELECOMMUNICATIONS LABORATORIES INCs patent filings per year from 1900 to 2020

Top inventors

# Name Total Patents
#1 Ristock Herbert Willi Artur 108
#2 Konig Yochai 63
#3 Faizakof Avraham 34
#4 Lev-Tov Amir 34
#5 Petrovykh Yevgeniy 31
#6 Mezhibovsky Vladimir 29
#7 Kumar Praphul 26
#8 Korolev Nikolay 23
#9 Zhakov Vyacheslav 21
#10 Tapuhi Tamir 19

Latest patents

Publication Filing date Title
US2021124843A1 Systems and methods related to the utilization, maintenance, and protection of personal data by customers
US2020389556A1 System and method for adding content to contact center interactions
US2020351405A1 Measuring cognitive capabilities of automated resources and related management thereof in contact centers
US2020349614A1 System and method for providing contextual summaries in interaction transfer
US2020336567A1 A system and method for analyzing web application network performance
US2020294101A1 System and method for predictive routing to personalized bots
US2020280635A1 Systems and methods for extended agent capacity
US2020272976A1 System and method for adaptive skill level assignments
US2020218759A1 System and method for unsupervised discovery of similar audio events
US2020202272A1 Method and system for estimating expected improvement in a target metric for a contact center
US2020117980A1 Contact center system and method for advanced outbound communications to a contact group
US2020151248A1 System and method for model derivation for entity prediction
US2021110329A1 Method and system for improvement profile generation in a skills management platform
US10951554B1 Systems and methods facilitating bot communications
US10645225B1 Systems and methods relating to chat interfaces
US2019392815A1 System and method for f0 transfer learning for improving f0 prediction with deep neural network models
US2019391741A1 System and method for a replication protocol in a real-time statistical engine
WO2019245948A1 System and method for customer experience automation
US2020372063A1 System and method for multimedia contact center interactions via an audiovisual asynchronous channel
US2020351374A1 System and method for managing and sharing data across unaffiliated computing systems