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GENESYS TELECOMM LAB INC

Overview
  • Total Patents
    808
  • GoodIP Patent Rank
    17,682
About

GENESYS TELECOMM LAB INC has a total of 808 patent applications. Its first patent ever was published in 1996. It filed its patents most often in United States, WIPO (World Intellectual Property Organization) and EPO (European Patent Office). Its main competitors in its focus markets telecommunications, digital networks and it methods for management are XACCT TECHNOLOGIES INC, SS8 NETWORKS INC and INTELEPEER INC.

Patent filings per year

Chart showing GENESYS TELECOMM LAB INCs patent filings per year from 1900 to 2020

Top inventors

# Name Total Patents
#1 Miloslavsky Alec 129
#2 Kikinis Dan 70
#3 Powers James Karl 68
#4 Neyman Igor 68
#5 Ristock Herbert Willi Artur 67
#6 Shtivelman Yuri 64
#7 Sidell Mark Franklin 60
#8 Johnstone Joel A 60
#9 Knuff Charles Dazler 60
#10 Berke Jonathan Michael 58

Latest patents

Publication Filing date Title
WO2016033371A1 Customer controlled interaction management
WO2016019197A1 System and Method for Managing Customer Feedback
WO2016019072A1 System and method for addressing communication issues for contact center service quality
WO2015184376A1 System and method for application inactivity control
WO2015183940A1 Multi-tenant based analytics for contact centers
WO2015143408A1 Local survivability in a distributed contact center environment
WO2015134818A1 Conversation assistant
WO2015131125A1 Tag-based performance framework for contact center
US2016189558A1 Learning Based on Simulations of Interactions of a Customer Contact Center
US2016180381A1 System and method for impression purchase based on skilled agent
US2016094491A1 Pattern-controlled automated messaging system
WO2015042482A1 Social content distribution network
US2016065741A1 Social media integrated agent routing
US2016036982A1 System and method for anticipatory dynamic customer segmentation for a contact center
US2016034930A1 System and method for managing customer feedback
US2015066529A1 Dynamic health data task-based transition of care
WO2015017471A1 System and method for web-based real time communication with optimized transcoding
US2016036980A1 System and Method for Addressing Hard-To-Understand for Contact Center Service Quality
US2016036972A1 System and Method for Addressing Communication Issues for Contact Center Service Quality
US2015023491A1 Method of distributed aggregation in a call center