Learn more

FLOCKHART ANDREW D

Overview
  • Total Patents
    23
About

FLOCKHART ANDREW D has a total of 23 patent applications. Its first patent ever was published in 2003. It filed its patents most often in United States. Its main competitors in its focus markets telecommunications, it methods for management and digital networks are PAYMENTONE CORP, EXIT INC and JINTETSUKU KK.

Patent filings in countries

World map showing FLOCKHART ANDREW Ds patent filings in countries
# Country Total Patents
#1 United States 23

Patent filings per year

Chart showing FLOCKHART ANDREW Ds patent filings per year from 1900 to 2020

Top inventors

# Name Total Patents
#1 Flockhart Andrew D 23
#2 Steiner Robert C 22
#3 Kohler Joylee 9
#4 Roybal Larry J 4
#5 Roybal Larry John 1
#6 Mathews Eugene 1

Latest patents

Publication Filing date Title
US2013287202A1 Work assignment deferment during periods of agent surplus
US2013223612A1 Dynamic adjustment of multi-dimensional routing rule
US2013223608A1 Context-based dynamic adjustment to pacing algorithm
US2013212205A1 True geo-redundant hot-standby server architecture
US2013085791A1 Switching routing algorithms to optimize satisfaction of long-term commitments
US2013083915A1 Interrupting auxiliary agents
US2013083916A1 Analytics feedback and routing
US2013022194A1 Agent skill promotion and demotion based on contact center state
US2012321073A1 Goal-based estimated wait time
US2012134487A1 Predicted percent service level
US2011255681A1 Bitmaps for next generation contact center
US2011255685A1 View and metrics for a queueless contact center
US2011255683A1 One-to-one matching in a contact center
US2011255684A1 Automated mechanism for populating and maintaining data structures in a queueless contact center
US2011047002A1 Mechanism for multisite service state description
US8315373B1 Enhanced polling method and system
US8234141B1 Dynamic work assignment strategies based on multiple aspects of agent proficiency
US2006015388A1 Method and apparatus for supporting individualized selection rules for resource allocation
US8094804B2 Method and apparatus for assessing the status of work waiting for service