| # | Country | Total Patents | |
|---|---|---|---|
| #1 | EPO (European Patent Office) | 4 | |
| #2 | WIPO (World Intellectual Property Organization) | 4 | |
| #3 | Australia | 3 | |
| #4 | United Kingdom | 1 |
| # | Industry | |
|---|---|---|
| #1 | Telecommunications | |
| #2 | Computer technology | |
| #3 | Digital networks |
| # | Technology | |
|---|---|---|
| #1 | Telephonic communication | |
| #2 | Digital information transmission | |
| #3 | Speech analysis | |
| #4 | Electric digital data processing |
| # | Name | Total Patents |
|---|---|---|
| #1 | Blair Christopher Douglas | 11 |
| #2 | Saariste Samuel | 3 |
| #3 | Pereira Ainsley Malcolm | 3 |
| Publication | Filing date | Title |
|---|---|---|
| GB0219493D0 | Method and system for communications monitoring | |
| WO03013113A2 | Automatic interaction analysis between agent and customer | |
| WO0152510A1 | System and method for recording voice and the data entered by a call center agent and retrieval of these communication streams for analysis or correction |