CONVERGYS CUSTOMER MAN GROUP I has a total of 11 patent applications. Its first patent ever was published in 1996. It filed its patents most often in United States and Canada. Its main competitors in its focus markets telecommunications, computer technology and it methods for management are TRILLIUM TEL SYST INC, INTERVOICE LP and INT TELESYSTEMS CORP.
# | Country | Total Patents | |
---|---|---|---|
#1 | United States | 10 | |
#2 | Canada | 1 |
# | Industry | |
---|---|---|
#1 | Telecommunications | |
#2 | Computer technology | |
#3 | IT methods for management | |
#4 | Machines | |
#5 | Digital networks |
# | Technology | |
---|---|---|
#1 | Telephonic communication | |
#2 | Unspecified technologies | |
#3 | Data processing systems | |
#4 | Selecting | |
#5 | Electric digital data processing | |
#6 | Speech analysis | |
#7 | Digital information transmission |
# | Name | Total Patents |
---|---|---|
#1 | Price Timothy M | 6 |
#2 | Ramsay John R | 4 |
#3 | Unger Nicholas K | 3 |
#4 | Skaddan Dana N | 2 |
#5 | Markle David E | 1 |
#6 | Musson Karen L | 1 |
#7 | Weber Douglas C | 1 |
#8 | Wiseman J Christopher | 1 |
#9 | Stites Elizabeth M | 1 |
#10 | Boots Jennifer M | 1 |
Publication | Filing date | Title |
---|---|---|
US2007208579A1 | System and method for closed loop decisionmaking in an automated care system | |
US7787601B2 | System and method for IVR signature detection and event management | |
US6611898B1 | Object-oriented cache management system and method | |
US6744881B1 | System and method for automated customer calling | |
US6606374B1 | System and method for recording and playing audio descriptions | |
US6718017B1 | System and method for creating and controlling interactive voice response applications | |
US6650736B1 | System and method for automated third party verification | |
CA2301664A1 | Electronic message management system | |
US6137870A | System for providing caller information to called party via call standard data field |