US7688961B2
|
|
Efficient multiplex conferencing engine
|
US2002161896A1
|
|
Transfer of an internet chat session between servers
|
US6778660B2
|
|
Customer interaction system
|
US6754236B1
|
|
System and method for dialing in a telephony system using a common channel signaling protocol in which the use of bearer channels is maximized
|
US6778951B1
|
|
Information retrieval method with natural language interface
|
US6766011B1
|
|
Method and apparatus for controlling a contact center
|
US6751310B1
|
|
System and method for prioritizing telephone call campaigns based on campaign productivity
|
US6707906B1
|
|
Outbound calling system in a contact center
|
US6480601B1
|
|
Voice and data transfer from outbound dialing to inbound ACD queue
|
US6549769B1
|
|
System and method for integrating text messaging to an outbound call system
|
US6775378B1
|
|
Blended agent contact center
|
US6766012B1
|
|
System and method for allocating agent resources to a telephone call campaign based on agent productivity
|
US7068642B1
|
|
System and method of propagating exclusion records in a networked computer telephony integration system
|
US6587557B1
|
|
System and method of distributing outbound telephony services over a computer network
|
US6618477B1
|
|
System and method for non-intrusively displaying information to a user in a telecommunications system
|
US6760323B1
|
|
System and method for providing audio communication over a computer network using differing communication formats
|
US7068775B1
|
|
System and method for managing a hold queue based on customer information retrieved from a customer database
|
US6754332B1
|
|
Object oriented system and method for directing incoming telephone calls
|
US6539538B1
|
|
Intelligent information routing system and method
|
US6816880B1
|
|
Browser user inter face for client workstation
|