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CONCERTO SOFTWARE INC

Overview
  • Total Patents
    24
About

CONCERTO SOFTWARE INC has a total of 24 patent applications. Its first patent ever was published in 1998. It filed its patents most often in United States. Its main competitors in its focus markets telecommunications, digital networks and computer technology are KOCH ROBERT A, VONAGE NETWORK INC and ECTEL LTD.

Patent filings in countries

World map showing CONCERTO SOFTWARE INCs patent filings in countries
# Country Total Patents
#1 United States 24

Patent filings per year

Chart showing CONCERTO SOFTWARE INCs patent filings per year from 1900 to 2020

Top inventors

# Name Total Patents
#1 Smith B Scott 4
#2 Strandberg Malcom B 3
#3 Khan Saima 2
#4 Fromm Laurence J 2
#5 Lee Gene W 2
#6 Harder Glenn 2
#7 Ben-Chanoch Eyal 2
#8 Crossley Colin D 2
#9 Melillo George R 1
#10 Jennings Mark 1

Latest patents

Publication Filing date Title
US7688961B2 Efficient multiplex conferencing engine
US2002161896A1 Transfer of an internet chat session between servers
US6778660B2 Customer interaction system
US6754236B1 System and method for dialing in a telephony system using a common channel signaling protocol in which the use of bearer channels is maximized
US6778951B1 Information retrieval method with natural language interface
US6766011B1 Method and apparatus for controlling a contact center
US6751310B1 System and method for prioritizing telephone call campaigns based on campaign productivity
US6707906B1 Outbound calling system in a contact center
US6480601B1 Voice and data transfer from outbound dialing to inbound ACD queue
US6549769B1 System and method for integrating text messaging to an outbound call system
US6775378B1 Blended agent contact center
US6766012B1 System and method for allocating agent resources to a telephone call campaign based on agent productivity
US7068642B1 System and method of propagating exclusion records in a networked computer telephony integration system
US6587557B1 System and method of distributing outbound telephony services over a computer network
US6618477B1 System and method for non-intrusively displaying information to a user in a telecommunications system
US6760323B1 System and method for providing audio communication over a computer network using differing communication formats
US7068775B1 System and method for managing a hold queue based on customer information retrieved from a customer database
US6754332B1 Object oriented system and method for directing incoming telephone calls
US6539538B1 Intelligent information routing system and method
US6816880B1 Browser user inter face for client workstation