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EP1786138A1
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Secure customer communication method and system
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Updating real-time availability data in a communication processing centre
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Schedule management
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Methods and systems to obtain a relative frequency distribution describing a distribution of counts
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Method and system to provide expert support with a customer interaction system
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A method and system for scheduling a customer service callback
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Method and an apparatus for providing personalized service
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User invoked directed outdial method and apparatus
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Method and system to maintain a hierarchy of instantiated application objects and to enable recovery from an applications failure
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Method and apparatus for automating testing of java beans
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Method and apparatus for generating agent scripts
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Web server replicated mini-filter
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Common user profile server and method
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Method and apparatus for dynamic localization of documents
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Real-time transaction routing augmented with forecast data and agent schedules
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Telephony system for conducting multimedia telephonic conferences over a packet-based network
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Staffing-based percentage-allocation routing using real-time data
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Network transfer system
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Method and apparatus for universal call identification
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Call Management system with call control from user workstation computers
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